FAQ

If an order contains an in stock pop and a pre order pop when will the order ship?

Your order will ship out once all the pops are in stock. If you would like them to be shipped separately, please contact us if you would like to pay for separate shipping. Once all items have been received and packaged up confirmation will be sent to your email and the items will then be shipped. 

If your order can’t be fulfilled, what happens?

If your order can not be fulfilled you will be issued a full return for the item(s). If your order can not be fulfilled an email stating the reason as to why it can not be fulfilled will be sent to you. 

Can I cancel my order?

Yes, you can cancel your order but only until 11:59 pm the day you placed the order, when cancelling you will be charged a 15% restocking fee. If it has passed 11:59pm of the day you ordered it, the order cannot be cancelled.

How long does it take for a pop on pre-order to ship?

Pre-ordered pops are not available at the time of purchase. Usually, the date of arrival is unknown but we will be happy to answer any questions about pops that were pre-ordered and provide updates. 

Do we ship outside of Canada?

Yes, we ship outside Canada, there are options for shipping international and domestic.